Why customer service is a difficult job?

Why customer service is a difficult job?

Put simply, the problem isn’t the employees, it’s the business. Some jobs are inherently more stressful than others and customer service jobs fall into the “very stressful” category. Customer service agents are often under extreme time pressures, have to deal with complex problems, and often rude customers.

What is your favorite thing about working in customer service?

Making connections with customers. I like making that connection with my customers and putting myself in their situations. It can be a very humbling experience, and it makes me appreciate even more what I can do for them and that I am there to help.

How do you answer what do you enjoy doing the least?

Strategies for Answering ‘What Did You Like Least …’

  1. “I didn’t enjoy the repetitive tasks in my last role, but I realized that they were unavoidable.
  2. “I really prefer not doing administrative work, because it is time not spent with the customer, which is my strong suit.

What is the most difficult part of customer service?

12 Biggest Customer Service Challenges and How To Solve Them

  1. Not having an answer to the customer’s queries.
  2. Transferring calls to another department.
  3. Failing to understand what customers want.
  4. Dealing with angry customers.
  5. Exceeding customers’ expectations.
  6. Serving multiple customers.
  7. An outage or other crisis occurs.

How difficult is customer service?

While it may not be particularly difficult to join the customer service field, it will take time to master it and to learn the unique processes and procedures of your employer. Don’t be afraid to ask your boss and colleagues for tips as you aim to exceed expectations in the customer service jobs you hold.

What is the best part about customer service?

Great customer service means following best practices like valuing customers’ time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed — rather than just meet — expectations.

What is it like working in customer service?

Working in customer service can be extremely rewarding. You help people achieve goals and play a direct role in customer success. And, the professional skills you develop in this field can be applied to any career you pursue.

Which is an example of the wrong customer service move?

Here are five common examples: There are many situations where our natural instincts result in the wrong customer service move. For example, if you encounter an angry or upset person, your “fight or flight” instinct will kick in. This is a natural urge to either fight the danger (verbally or physically) or flee the danger.

Is it hard to be a customer service rep?

Customer service is hard. Anyone who tells you otherwise is in denial, bad at it, or both. The notion that serving customers is easy is something I’ve referred to as the Biggest Myth in Customer Service. There are many reasons why customer service isn’t easy.

Do you like working in a call center?

In a call center, the customers can spend so much time listening to automated voices, they forget how to act once they get a real person. I like making that connection with my customers and putting myself in their situations.

Why is multitasking a problem in customer service?

Multitasking is a requirement for many customer service jobs. Unfortunately, we’re not very good at it. The end result is multitasking hurts service quality. That’s because our brains can only process one conscious thought at a time.