How do you answer a call in a hotel front office?

How do you answer a call in a hotel front office?

How to handle phone calls

  1. The phone should always be answered within three rings or 10 seconds time.
  2. Before answering ensure the background is free from noise.
  3. Be prepared.
  4. Answer the phone with the appropriate greeting.
  5. Speak slowly, clearly and concisely.

How do you answer a telephone script?

What Your Telephone Answer Script Should Accomplish

  1. Greet the caller in a positive way.
  2. Show them that you value their call and their input.
  3. Identify who is answering the call.
  4. Offer help.
  5. Keep it short and simple.

What are the procedure in taking reservation?

6 Stages Of Reservation Process in Hotel Industry

  1. Identification of the sources of business:
  2. Communication with the Hotel:
  3. Formulation of the reservation request:
  4. Reservation Acceptance:
  5. Confirmation notification:
  6. Modification and pre-arrival activity:

How do you deal with reservations?

How to Handle Reservations during Peak Times

  1. Place time limits on reserved tables.
  2. Don’t reserve all of your tables.
  3. Implement OWL (On-Waiting-List) reservations.
  4. Customer and employee surveys.
  5. Online reviews and social media scraping.
  6. Comment cards.
  7. Create efficient processes for large reservations.

What information do you ask for when taking a reservation?

The most important questions to ask when you’re booking a hotel room:

  • Does the price include all fees and taxes?
  • What’s included in the price?
  • Is there a way to get a better rate?
  • Do you have a rewards program?
  • Can you tell me where in the hotel my room will be located?

What are the telephone etiquette you need to follow?

Phone Etiquette

  • Answer the call within three rings.
  • Immediately introduce yourself.
  • Speak clearly.
  • Only use speakerphone when necessary.
  • Actively listen and take notes.
  • Use proper language.
  • Remain cheerful.
  • Ask before putting someone on hold or transferring a call.

How do you answer a call as a receptionist?

Answer promptly and merrily: Answer in an upbeat tone and avoid leaving callers waiting. Thank the caller for contacting the business: Express gratitude and remind the caller who they’re ringing to start the call on a positive note.

What are the 7 process of reservation?

6 Stages Of Reservation Process in Hotel Industry

  • Identification of the sources of business:
  • Communication with the Hotel:
  • Formulation of the reservation request:
  • Reservation Acceptance:
  • Confirmation notification:
  • Modification and pre-arrival activity:

How to take a reservation on the phone?

All the time you should follow proper telephone manner. Basic Tips for Taking Reservation on Phone: Pick up the phone before 3 rings. Greet the caller according to the time. Try to keep very fresh, clear and friendly voice tone so that guest from other side of the phone may feel comfortable.

What’s the conversation between calling to get a hotel reservation?

Conversation: 1. Calling to Get a Reservation. 1. Repeat. A: I’d like to reserve a hotel room. B: That should be no problem. May I have your full name, please?

Do you assign phone numbers to hotel reservations?

As a popular hotel, your reservation lines ring off the hook and you never know who’s going to call to book a room. In order to create premium and tailored guest services, we recommend that you organize your incoming reservation lines and assign telephone numbers to different patron groups.

What’s the best way to answer a phone call?

• Keep caller hold times as low as possible; ensuring immediate assistance. • End all conversations with a cheerful invitation to call back if they need anything else. • Never place a calling guest on hold without asking for permission to do so. • If you don’t know an answer to a caller’s question, don’t guess.